Returns & Exchanges

At ANNKE, we are committed to your satisfaction and offer a 30-day money-back guarantee for any reason, ensuring your security systems meet your exact expectations. If you are not completely satisfied with your purchase, our streamlined return process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your ANNKE account to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, mounts, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable shipping service to send the item back to our designated fulfillment center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 7-10 business days to your original payment method.